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The Commissioner's Report
(archived)
Efforts continue to improve
E-ZPass
cost and efficiency
In
July Governor McGreevey announced a new plan for improving
the performance and efficiency of E-ZPass. The focus
of this effort is on reducing bogus violation notices,
improving customer service and funding the $469 million
deficit that the Administration inherited.
Since
that announcement significant progress has been made.
ACS State and Local Solutions, the nation's premier
electronic toll system vendor, has been hired and has
already begun to remedy equipment failures in the lanes
and to institute new customer service enhancements.
Every
month more than 270,000 bogus violations were being
mailed to legitimate E-ZPass customers. Not only was
this exceedingly frustrating for customers, it was costing
the state millions of dollars. In fact, New Jersey spent
$17 million more to collect fees than it received in
fines. This simply wasn't smart business and in July
and August a moratorium on the issuance of violation
notices was instituted while the new vendor began to
fix the system.
Each
month 35,000 new customers join E-ZPass and we are optimistic
that as confidence in the system is restored that more
individuals will join. Over the next few months, additional
reforms will be instituted including the announcement
of a plan to bring High Speed E-ZPass to the Garden
State Parkway. |
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